Refund policy
We want trying forteflora to be a no-brainer. That’s why every order is covered by our 60-day money-back guarantee, counted from the day your order is delivered.
How it works
- Contact us within 60 days of delivery via the contact page on our website, mentioning your order number.
- We’ll confirm your refund request within 1–2 business days — no interrogation, no hoops to jump through.
- Your refund is issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.
The details
- The guarantee applies to your first bottle per product — opened or unopened. You don’t need to send anything back for your first bottle.
- For multi-bottle orders, additional bottles must be unopened and returned before the remaining refund is issued. Return shipping costs for additional bottles are the customer’s responsibility.
- Refunds cover the product price. Original shipping costs (if any) are non-refundable unless your order arrived damaged or incorrect.
- Damaged, defective or incorrect items: contact us with a photo within 7 days of delivery and we’ll send a replacement or a full refund — including shipping — at no cost to you.
Late or missing refunds
If you haven’t received your refund after 10 business days, first check with your bank or card provider — processing times vary. Still nothing? Reach out via our contact page and we’ll chase it down.
This policy does not affect your statutory rights.